Comments on: Uninstalling Adobe Reader

By: Lhensley

Lhensley — Tue, 15 Mar 2011 13:38:00 +0000

I seem to have Adobe Reader 9.4.1 “stuck”, can’t open it or uninstall. When trying to uninstall I get message that the feature I’m trying to use is on a network resource that is unavailable. In the browse dropdown it give me this path C:Program FilesAdobeReader 9.0Setup Files{AC76BA86-7AD7-1033-7B44-A94000000001} which doesn’t work either. The message suggests going to an alternate path to a folder containing the installation package “Adberdr940_en_US.msi” but I’m unable to find that. Please help!

By: Nolme

Nolme — Wed, 24 Nov 2010 11:09:01 +0000

Here's our code for French/ English uninstall :

ECHO Adobe Reader 6.0.1
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A00000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A00000000001} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 6.0.2 Update
MsiExec.exe /UNINSTALL {AC76BA86-0000-0000-0000-6028747ADE01} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.0
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7646-A70000000000} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7646-A70000000000} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.0.5
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A70500000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A70500000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.0.7
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A70700000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A70700000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.0.8
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A70800000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A70800000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.0.9
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A70900000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A70900000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 7.1
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A71000000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A71000000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 8
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A80000000002} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A80000000002} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 8.1
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A81000000003} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A81000000003} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 8.2
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A82000000003} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A82000000003} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 9.1
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A91000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A91000000001} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 9.2
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A92000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A92000000001} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 9.3
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A93000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A93000000001} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 9.4
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-A94000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-A94000000001} REBOOT=SUPRESS /QB-

ECHO Adobe Reader 10.0
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1033-7B44-AA0000000001} REBOOT=SUPRESS /QB-
MsiExec.exe /UNINSTALL {AC76BA86-7AD7-1036-7B44-AA0000000001} REBOOT=SUPRESS /QB-

By: Nlme

Nlme — Wed, 24 Nov 2010 10:58:31 +0000

Thank you for informations. Here's another comments.

GUID depends on Adobe Reader Language.
So :
AC76BA86-7AD7-1033-7B44-A70900000002 = US
AC76BA86-7AD7-1036-7B44-A70900000002 = FR

As you can see, 1033 become 1036. It's based on PageCode : http://www.science.co.il/language/locale-codes.as…

But sometimes, on French computer, the GUID still have 1033 Oo.

By: Neels

Neels — Thu, 15 Jul 2010 09:16:47 +0000

Thank you so much for sharing this info – it helped a lot in creating a script to remove some old software from lots of computer systems in my organization!!!

By: Amy

Amy — Sat, 06 Oct 2007 17:11:55 +0000

Hi. I am using a Gateway PC running on Windows XP (home) and I recently downloaded Adobe Reader 8.0 (I only needed it for one document) however I CANNOT for the life of me uninstall it. I am able to open ‘control panel’ but when I click the change/remove hardware icon, Adobe opens up and gives me the message “Adobe cannot open ‘rundll32.exe’ because it is either not a supported file type or because the file has been damaged (for example sent as an email attachment and wasn’t correctly coded).” –which i’ve never used adobe or ‘control panel’ options for or in an email –So I DO NOT understand what thats all about. Also I tried typing ‘rundll32.exe’ in the ‘run’ category again, adobe comes up. For some reason Adobe has taken it upon itself to OPEN everything. I can’t open things like my antivirus, yahoo messenger, msn messenger, yahoo, yahoo music, etc etc everything else that seems like a start up file (as they always appear in the lower right hand of my comp. next to the clock) NONE of those open. Even right clicking on a program icon and clicking ‘open’ ‘run as’ nothing opens them, or adobe again pops up! I can losing my mind over this! i cannot get this POS program off my computer! Heres what I don’t understand why is Adobe trying to open files (every thing it seems) that oviously are not PDF files? Help please !!!

By: Lansti

Lansti — Fri, 28 Sep 2007 08:46:49 +0000

Hi, I have a problem, i have both 5.0 and 6.0 installed.
I’m now working on uninstalling these applications, before i install 8.0.
But when i run “C:\WINDOWS\ISUNINST.EXE -y -x -f”C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu” -c”C:\Program Files\Common Files\Adobe\Acrobat” i get this message:
“UNABLE TO LOCATE THE INSTALLATION LOG FILE. UNINSTALLATION WILL NOT CONTINUE”.

I have looked into the registry, but cant find any folders under …\uninstall

By: steve stevens

steve stevens — Mon, 24 Sep 2007 13:36:47 +0000

What is the simplist way to uninstall adobe reader 7.0.9 I’m a navise at this stuff I’m run windows xp I cannot down load the new version, I cannot run the existing 7.0.9. no one seem’s to help. thanks Steve

By: Mat

Mat — Mon, 10 Sep 2007 19:00:57 +0000

I used the Adobe Reader 4.0 command to uninstall Adobe Reader Acrobat 4.0 on my computer. I was originally not able to remove it using the Add/Romove in the Command Panel. My question is why is the Adobe Acrobat 4.0 @ .14 mb still visible in Add/Remove after the unistallation?

By: Aaron Parker

Aaron Parker — Sun, 12 Aug 2007 16:10:57 +0000

Hi S. the error in the command you’re seeing is probably due to the quote tags that WordPress changes. Re-copy the command from this page and you should now see the correct quote tags.

By: S.

S. — Sat, 11 Aug 2007 23:52:01 +0000

I meant to say, “I am not familiar with the un-installation process of the different versions of the Adobe Acrobat software.” typo above

By: S.

S. — Sat, 11 Aug 2007 23:51:02 +0000

Here is the situation. I see the folder Acrobat 4.0 at this location “C:\Program Files\Adobe\Acrobat 4.0 then typed CMD to prompt the command then typed in what you suggested
C:\WINDOWS\ISUNINST.EXE -fâ€C:\Program Files\Common Files\Adobe\Acrobat 4.0\NT\Uninst.isuâ€ -câ€C:\Program Files\Common Files\Adobe\Acrobat 4.0\NT\Uninst.dllâ€
The UninstallShield appears then a small box pops up saying, “Unable to locate the installation log file ‘”C:\Program’. uninstallation will not continue. Did I do it correctly? What should I do to uninstall Acrobat 4.0 when that error message occurs?

I also see the folder “Acrobat 5.0,” “Acrobat 6.0,” and “Adobe Acrobat 7.0″ at that location “C:\Program Files\Adobe\” and tried the command you suggested but the folders are still not removed. The Adobe Acrobat 7.0.9 is hindering me to open other programs and just run the computer normally. I am not familiar with the installation process of the different versions of the Adobe Acrobat software. Can you please help? Thanks.

By: David

David — Wed, 04 Jul 2007 07:44:04 +0000

For Adobe Acrobat Reader 3.0 and 3.01: C:\WINDOWS\uninst.exe -fC:\Acrobat3\Reader\DeIsL1.isu

For Adobe Acrobat 4.0:
C:\WINDOWS\ISUNINST.EXE -f”C:\Program Files\Common Files\Adobe\Acrobat 4.0\NT\Uninst.isu” -c”C:\Program Files\Common Files\Adobe\Acrobat 4.0\NT\Uninst.dll”

By: David

David — Wed, 04 Jul 2007 01:56:35 +0000

Adobe Technote: Install and remove Acrobat products using the command line (7.0 on Windows)
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=330817